Refunds for paid Mindova subscriptions
Effective date: September 18, 2026 | Last updated: November 2, 2026
This Refund Policy applies to paid Mindova subscriptions purchased directly from Mindova App LLC through an approved Mindova checkout flow. It should be read together with the Mindova Terms of Service and Pricing page.
If a purchase is made through a third-party marketplace or platform that is legally responsible for the transaction, that platform’s refund rules may also apply. Subscriptions bought in the Mindova iPhone app are App Store purchases, covered by section 1A.
Subscriptions bought in the Mindova iPhone app are sold and charged by Apple through the App Store. Only Apple can refund them. Mindova Support cannot issue, approve, or reverse a refund for an App Store purchase.
To ask Apple for a refund, open the Mindova app and go to Settings → Help & Support → Request a refund, which opens Apple’s refund form, or go to reportaproblem.apple.com and sign in with your Apple Account. Apple decides on the request and usually replies by email within 48 hours. If Apple refunds your subscription, Pro ends on your Mindova account when Apple notifies us.
No payment is taken during an App Store free trial, so there is nothing to refund. To avoid being charged, cancel the trial at least 24 hours before it ends in your iPhone’s Settings → your name → Subscriptions.
The 30-day money-back guarantee (section 2), the refund request process (section 7), and the right of withdrawal (section 12) apply to subscriptions paid by card on the Mindova website. They do not apply to App Store purchases, which follow Apple’s refund rules and any rights you have against Apple under applicable law.
Mindova offers a 30-day money-back guarantee on an eligible customer’s first paid Mindova subscription bought on the Mindova website and paid by card. It does not apply to App Store purchases (see section 1A).
The guarantee applies to the first paid Monthly or Annual subscription. The 30-day period begins on the date your first payment for that subscription is successfully charged.
The 30-day period does not begin when a user starts a free trial.
The Free plan is free of charge, so there is no payment to refund.
No payment is collected to begin a free trial, so there is no trial payment to refund. If a trial requires a payment method, your first payment is taken when the trial ends unless you cancel before then, and the 30-day money-back period begins on the date of that payment. If you choose a paid plan during a trial that did not require a payment method, your first payment is taken when the trial ends, and the 30-day money-back period begins on that date.
To request a refund under the 30-day guarantee, the request must be made within 30 calendar days of the first payment for your first paid subscription.
The guarantee is limited to one eligible initial-purchase refund per customer or account. Mindova may reasonably verify the purchase date, account identity, transaction, and prior refund history before approving a refund.
No detailed explanation is required for an otherwise eligible request, although optional feedback may help us improve Mindova.
Renewal payments are generally non-refundable, except where required by applicable law or where Mindova approves an exception based on the circumstances.
If you believe a renewal was charged after you attempted to cancel, or you believe a billing error occurred, contact Mindova Support promptly so we can review the account and transaction.
Cancelling a subscription prevents future renewal charges. Cancellation does not automatically refund a payment already made, and you keep paid access until the end of the period you have paid for.
If you want a refund for a payment that has already been processed, you must separately request one under this Refund Policy unless the applicable billing flow expressly provides otherwise.
To request a refund, contact Mindova Support at support@mindova.app from the email address associated with your Mindova account whenever possible.
Include your account email and, if available, the purchase date and transaction, invoice, or receipt identifier. You may include a reason, but a detailed explanation is not required for an otherwise eligible 30-day guarantee request.
Do not send full payment card numbers, CVC codes, passwords, or other sensitive authentication credentials by email.
Approved refunds are returned to the original payment method whenever possible.
When Mindova issues a full refund of a subscription payment, that subscription is cancelled and the paid access it provided ends when the refund is processed. A partial refund does not end your access. Any separate early-access entitlement, if applicable, is governed by the account’s approved early-access transition status.
Mindova may issue a full or partial refund outside the standard guarantee when required by law or when Mindova approves an exception.
After Mindova issues an approved refund, the time for the funds to appear depends on the bank, card issuer, or payment method.
Card refunds typically appear within approximately 5–10 business days after issuance, although some banks or payment methods may take longer.
If you do not recognize a Mindova charge or believe there is a billing error, contact support@mindova.app promptly so we can review it.
This Policy does not prevent you from exercising any rights you may have with your bank, card issuer, payment provider, or under applicable law.
Nothing in this Refund Policy limits any non-waivable rights or remedies available to you under applicable consumer law.
Where local law provides rights that are more favorable than this Policy, those legal rights continue to apply.
If you are a consumer in the European Union, the European Economic Area, or the United Kingdom, you have the right to withdraw from your subscription within 14 days of the day it starts, without giving a reason.
Mindova is supplied immediately. When you subscribe, you expressly request that access begins straight away and acknowledge that you lose your right of withdrawal once the subscription has been fully performed. If you withdraw before then, you may be charged a proportionate amount for the period you already had access to.
In practice the 30-day money-back guarantee in §2 is more generous than this right, and we apply whichever is better for you.
To withdraw, send us a clear statement of that decision at support@mindova.app — for example by email — or use the model form below. Telling us before the 14 days are up is enough. We will refund you using the same payment method you paid with, without undue delay.
Model withdrawal form (complete and return only if you wish to withdraw):
To Mindova App LLC, 1209 Mountain Road Pl NE, Ste R, Albuquerque, NM 87110, United States — support@mindova.app:
I hereby give notice that I withdraw from my contract for the supply of the following service: Mindova subscription.
Ordered on: [date] — Name of consumer: [name] — Address of consumer: [address] — Email used for the Mindova account: [email] — Signature (only if this form is sent on paper): [signature] — Date: [date]
Mindova may update this Refund Policy prospectively. The updated version will show a revised “Last updated” date.
Any refund right that already attached to an eligible completed purchase will be evaluated under the policy and law applicable to that purchase, subject to any more favorable mandatory rights.
Mindova App LLC
Registered address: 1209 Mountain Road Pl NE, Ste R, Albuquerque, NM 87110, United States
Refund and billing support: support@mindova.app