Refund Policy

30-day money-back guarantee

Last updated: January 25, 2026

Our Guarantee

At Mindova (a product of Snowy Labs LLC), we want you to be completely satisfied with our service. We strive to provide the best tools to help you focus and be productive. If for any reason you are not satisfied with your purchase, we offer a refund policy as described below.

30-Day Money-Back Guarantee

We offer a full 30-day money-back guarantee on all initial subscription purchases. If you are not happy with Mindova, you can request a full refund within 30 days of your initial purchase date. No questions asked.

Eligibility Conditions

  • Refund requests must be made within 30 days of the original purchase.
  • One refund is allowed per customer.
  • This guarantee applies to both monthly and annual subscription plans.
  • Renewal charges are generally non-refundable unless legally required or under special circumstances (e.g., you intended to cancel but missed the deadline by a small margin, contact us immediately).

How to Request a Refund

To request a refund, please send an email to our support team at support@mindova.app.

Please include the following information in your email:

  • Your account email address
  • Date of purchase
  • Order number or transaction ID (if available)
  • Brief reason for the refund (optional, but helps us improve)

Processing Time

Once your refund request is received and approved, we will initiate the refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer's policies (typically 5-10 business days).

Subscription Cancellation

You may cancel your subscription at any time via your account settings page. Cancellation will prevent future charges but does not automatically generate a refund for previous payments unless you explicitly request one under the 30-day guarantee policy.

Contact Us

If you have any questions about our Refund Policy, please contact us at support@mindova.app or visit our Contact Page.