Support & Troubleshooting
Mindova Help Center
Get help with setup, website blocking, daily limits, Focus Sessions, billing, subscriptions, refunds, and account issues.
Where to start
Setup Guide
Install Mindova, choose the websites that distract you, set daily limits, and start your first Focus Session.
View Setup GuideFrequently Asked Questions
Answers about website blocking, supported browsers, Focus Sessions, AI Nudges, privacy, trials, and plans.
View FAQsBilling & Subscription
Manage your plan, cancel renewal, update payment details, find invoices, or ask about a refund.
View Billing HelpContact Support
Contact the Mindova support team for technical, account, billing, or refund help.
Contact SupportBilling & subscription
Manage your subscription
Payments, invoices and cancellation are handled in the billing portal, which you open from your Mindova account. Your card details go straight to Stripe and never reach Mindova.
The Free plan needs no credit card. The Manage Billing button appears on your account once you have a Pro subscription — on the Free plan there is nothing to bill and nothing to manage.
Manage your subscription
Open the billing portal from your account page to change plan, update your details, or review your subscription.
Open BillingCancel renewal
Cancel future renewals in the billing portal. Your paid access continues to the end of the period you have already paid for.
Manage renewalUpdate your payment method
Change the card on your subscription in the billing portal. Card details go straight to Stripe — Mindova never sees or stores them.
Update payment methodInvoices and receipts
View and download current and past invoices in the billing portal. A receipt is also emailed to you each time a payment succeeds.
View billing historyWhat happens after the Pro trial?
The 7-day Pro trial takes a card. Unless you cancel before it ends, Pro continues and your plan is charged. Cancel in one click from your account and you go back to the Free plan.
Compare plansRequest a refund
Check the Refund Policy to see whether your purchase is eligible, then contact support from the email address on your account.
Read Refund PolicyTroubleshooting
Common problems and quick fixes
Quick answers to common setup, website blocking, daily limit, sign-in, and billing issues.
Why is a website not being blocked?
Make sure Mindova protection is switched on, confirm the correct domain is in your blocked-sites list, save your settings, then refresh the website. If you edited the list on this website rather than in the extension, the change only reaches the extension when Cloud Sync is on — the extension says so at the top of its popup while sync is off.
Why are my daily time limits not working?
Confirm the website is in your blocked-sites list, then check both the limit on that individual site and your overall daily limit. Only sites you have marked as distracting count towards the overall limit — uncategorised browsing does not.
Why can’t I see the Mindova icon?
Open your browser’s extensions menu, find Mindova, and pin it to the toolbar. If the extension itself is switched off, turn it back on first.
Why can’t I sign in to Mindova?
Close and reopen the extension, then sign in again with the Google account or email address you registered with. If it keeps failing, contact support and tell us which sign-in method you used.
What should I do if my payment fails?
Open Billing from your account page and check the card on file. A failed payment is retried several times over about a week before the subscription is cancelled, so updating your card within that window keeps your access without you having to resubscribe.
Still need help?
Contact us for technical, account, billing, or refund help. For your own security, never email a full card number, security code, or password.